1. Overview
This Privacy Policy explains how Smartin Sarees (“we”, “us”, or “our”) collects, uses, discloses, stores, and protects your personal information when you visit our website or make a purchase.
By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of it, please do not use our website.
2. Information We Collect
We collect the following categories of information:
- Personal Information: Name, billing & shipping address, email address, phone number, date of birth (if provided).
- Order & Transaction Data: Order details, payment information (processed through secure gateways), order history.
- Technical & Usage Data: IP address, browser type, device information, operating system, pages visited, time spent on site, and cookies data.
- Communication Data: Any information you provide when contacting us via email, WhatsApp, forms, or customer support.
3. How We Use Your Information
We use your personal data for the following lawful purposes:
- To process and fulfill your orders, including shipping and delivery.
- To communicate with you regarding orders, payments, delivery updates, and customer service.
- To improve our website, products, and services.
- To personalize your shopping experience.
- To detect, prevent, and investigate fraud or security issues.
- To send important service-related notifications.
- To send promotional offers and marketing communications (only with your consent or where permitted by law).
4. Legal Basis for Processing
We process your data based on:
- Performance of contract (order fulfillment)
- Legitimate business interests
- Your consent (for marketing and non-essential cookies)
- Compliance with legal obligations
5. Sharing of Your Information
We do not sell your personal information to any third party. We may share your data only with trusted partners as necessary:
- Payment gateways and processors (Razorpay)
- Shipping & logistics partners (Delhivery, Express bees, India Post)
- Website hosting, maintenance, and analytics providers (Google Analytics)
- Legal advisors, auditors, or government authorities when required by law
All third parties are contractually bound to maintain confidentiality and security of your data.
6. Cookies and Tracking Technologies
We use cookies to:
- Enable essential website functions
- Remember your preferences
- Analyze website traffic and performance
- Deliver personalized advertisements (where applicable)
You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect website functionality.
7. Data Security
We implement reasonable technical, administrative, and physical security measures to protect your personal data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws (tax, accounting, legal, etc.). After that, we will securely delete or anonymize your data.
9. Your Rights as a Data Principal
Under applicable Indian laws (including the Digital Personal Data Protection Act, 2023), you have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request erasure/deletion of your data (subject to legal requirements)
- Withdraw consent for processing (where processing is based on consent)
- Opt-out of marketing communications
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time.
10. Marketing Communications
We may send you order updates, service messages, and promotional offers via email or WhatsApp. You can opt out of promotional communications at any time by:
- Clicking the “Unsubscribe” link in our emails, or
- Contacting us directly
11. Children’s Privacy
Our website is not directed at children under 18 years of age. We do not knowingly collect personal data from children. If we discover we have collected data from a child without parental consent, we will delete it immediately.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. We encourage you to review this page periodically.
14. Grievance Redressal
In accordance with the Information Technology Act and Consumer Protection (E-commerce) Rules, we have
Smartin Sarees
Smart In Girls Wear Store
887 Jain Mandir Road, Sector 4, Hiran Magri
Udaipur, Rajasthan 313001
Phone: +91 988 7661 722
Email: smartinsarees@gmail.com